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Moments of Truth
Original Price
11.99 GBP
543.1 TL
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The books will be supplied and delivered to you within average 28 days without any additional costs such as customs tax and shipping costs.
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly withcustomers, and how to increase employee motivation.
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| Title | Moments of Truth |
| By (author) | Jan Carlzon |
| Publishers | HarperCollins Publishers Inc |
| Language of text | English |
| ISBN | 9780060915803 |
| Product Form | Paperback |
| Height | 203 mm |
| Width | 135 mm |
| Thickness | 9 mm |
| Unit weight | 132 gr |