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Effortless Experience
Conquering the New Battleground for Customer Loyalty
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20.39 GBP
836.8 TL
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The books will be supplied and delivered to you within average 28 days without any additional costs such as customs tax and shipping costs.
Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.
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| Title | Effortless Experience |
| By (author) | Matthew Dixon, Nicholas Toman, Rick DeLisi |
| Publishers | Penguin Books Ltd |
| Language of text | English |
| ISBN | 9780241003305 |
| Product Form | Paperback |
| Height | 234 mm |
| Width | 153 mm |
| Thickness | 19 mm |
| Unit weight | 313 gr |
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Original Price:
20.39 GBP
836.80 TL