Kitaplar ekstra gümrük ve kargo masrafı olmaksızın ortalama 28 gün
içerisinde yurt dışından sizin için temin edilip adresinize teslim edilmektedir.
An indispensable guide to how to apologize effectively, why apologies are important, and how delivering one can mend the torn fabric of our culture, told by two witty and insightful experts in the field.
Değerlendirmeler
"The authors reveal surprising examples of good apologies as well as the neuroscience and psychology behind poor ones—in addition to the things never to say when attempting to write a wrong....Essential protocol for those seeking to hone their apology skills." —Kirkus Reviews